FAQ for Model Meals Clean Meal Delivery – Model Meals National

Welcome to Model Meals!

We're so excited to have you experience the Model Meals difference. First-time customers, get $25 off your first order of $60 in meals using discount code FIRSTMEALS.

FAQ

OUR MISSION

Our mission at Model Meals is to create happier healthier people. We believe this starts with what we feed ourselves.

The below FAQ's are for our National Meal Delivery service. 

GETTING STARTED + THE BASICS

Our national meal service is an a la carte style offering, not a subscription. You'll need to come back to our site to place any future orders when you'd like them.

If you're located in the Southern California region and prefer a meal plan and subscription option, please visit TheModel homepage for more information.

Our meals are fully prepared, perfectly portioned, and ready to eat. You can eat it cold or heat it up, but either way, there is minimal labor involved. Everything is cooked fully and any reheat instructions are intended for warming. 

 All of our meals are made with Whole30 compliant ingredients with the majority of our meals and snacks being 100% Whole30 Approved. The Whole30 Approved program is a trademarked and formal program with official certification for brands who participate. We also offer a few select meals, snacks, and add-ons that are Paleo-friendly, but not Whole30 compliant. To view which meals are Whole30 Approved, head to the View Menu page and sort by Whole30.

 Yes. Currently our national menu changes about every 6 weeks with 15 meal options to choose from. We are actively making efforts to move towards a more frequent menu rotation.

 

Head to www.modelmeals.com and click “Register” in the upper right corner. Fill in your details and you’re good to go.

Head to www.modelmeals.com and click “Account Login” in the upper right corner. If you cannot get into your account, please use the “forgot password” option. If you still cannot get into your account, please email us at info@modelmeals.com. 

 We’re so glad you’re here! Use code FIRSTMEALS for 20% off your first order.

 Yes, all meals can be frozen! 

 While we typically encourage you to enjoy your meals within 7 days of receiving them and to always check the date on the label, our new and improved packaging allows for extended shelf life, often beyond this time frame. Meals will last for up to 6 months if frozen.

 

Absolutely not! The word "model" in Model Meals is about being a role model. A model for how we should nourish and fuel our bodies. A model for how we can better support a sustainable and regenerative food system. A model for how to cook. A model for how to build a conscious business from the bottom to the top. We aim to model an ideal way of eating and living for our clients and to model a supportive and empowering work environment for our team members and vendors. And while eating this way may give you glowing skin, stronger hair and nails, and in some cases a trimmer waistline- our main goal is to model health, wellness, and vitality.

DELIVERY: WHEN, WHERE, HOW

Model Meals National delivers to all 50 states. Model Meals is not liable for packages that are lost, stolen, or damaged during transit.

We deliver via FedEx overnight shipping but this doesn't guarantee you'll get your meals the very next day. We can ship out meals Monday thru midday Thursday. Meals are shipped within 1-4 business days of when you place your order, and will arrive to you via FedEx Overnight shipping. For orders placed Thursday and Sunday, the meals will be scheduled for shipping the Monday we resume production. (Holidays excepted) You'll receive communication when your order has shipped so that you can track your package. 

 

We deliver to anywhere with a physical address so that means we can deliver to your home, work, hotel, gated community, or military base as long as we have the proper details and directions on your order. As to not disrupt delivery service or to avoid additional delivery fees, please ensure you have provided any codes to help our delivery partner access your community. These notes can be added when you place your order to ensure our drivers know where to leave your meals. We cannot deliver to a PO Box.

Nope. As long as there is a safe place for your driver to leave your box of meals, then you have nothing to worry about.

You will receive tracking information in your confirmation email that allows you to track your order via FedEx, as well as sign up for alerts. We also offer delivery insurance via Route which you can opt in or out for at checkout. Route provides additional tracking options. 

 

Your meals are delivered in an insulated Model Meals box that keeps them cold for up to 48 hours. We encourage you to refrigerate them as soon as possible. 

Delivery costs are calculated based on the current rates provided to us by our delivery partner, and are dependent upon your shipping address in relation to our facility.

At this time, we do not take back ice packs, meal trays or lids, insulated liners, or delivery boxes. We encourage you to reuse, recycle, and compost (as applicable) as often as possible. We appreciate your efforts in helping us to stay as sustainable as we can be. 

Route Package Protection

What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect

 

Once we hand your package over to the shipping carrier, we are no longer in control of the process. Route Package Protection insures the cost of your meals should anything happen during transit. Route Package Protection is automatically added to your cart at checkout. If you choose to remove it at checkout you are agreeing that Model Meals is not liable for any items that are damaged, delayed, stolen or lost in transit.

Please note: If you are using Shop Pay (or a quick pay app) the option to add Route Package Protection will be bypassed. To remove Shop Pay, please click on this link https://help.shop.app/hc/en-us/categories/360006187651-Shop-Pay and choose "How do I opt-out of Shop Pay?". 

Route Package Protection: All policies are listed here 
 

Purchased Route Protect and need to file a shipping issue? File here

 

General shipping, tracking, and issues questions

Where is my order?

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

Route Refunds vs Reorders

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

What are Route’s Policies?

All policies are listed here 

Marked As Delivered (Stolen)

  • Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
  • Orders over $100 USD require a police report

Stuck In Transit (Lost)

  • Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
  • Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

  • File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here

Haven’t downloaded the app yet? Download here

Model Meals is not liable for packages that are lost, stolen, or damaged during transit.

MEALS

Each meal is an individual serving for one person. Our meals typically have 4 oz of protein, 1-2 Tbsp of a healthy fat, and a generous plant-based side or two. Sometimes we find customers prefer a little more or a little less, but it’s an individual choice. We give you a great start with our meals and you can decide what your body needs or doesn't need in addition to that. 

The majority of items on our site are made with Whole30 and Paleo compliant ingredients. Ingredients are listed for all items, and if you have specific questions please contact us directly at info@modelmeals.com

While we love offering options that our customers look forward to, we aren’t able to substitute or switch out ingredients or proteins in the meals you see on our menu. We include all ingredients on our product descriptions for meals as well as on our nutrition labels.

In the product descriptions you can find an image of our nutrition facts which is where you'll find the calories for each meal. You will also find these on the nutrition facts labels when your meals arrive.

Yes. All meals from our national service come with a nutrition panel. These nutrition labels are carefully crafted by our partner nutritionist. 

Trays - Gogreen ™
https://gogreenpackaging.com/wp-content/uploads/2015/08/Zazin-Series-03120Z-03160Z-2015.pdf
This is the company website: https://gogreenpackaging.com/

 

Insulation - Green Cell
https://greencellfoam.com/green-cell-foam

 

Ice packs - Nordic Ice
The product specs are the same throughout the entire line. Please check image below

CHANGES TO YOUR ORDER

As long as we haven't shipped your order, we are happy to honor reasonable changes. Just contact us at info@modelmeals.com and include your order confirmation.

If something comes up and you need to change your delivery address, we will do whatever we can to make that happen for you depending on the status of your meals shipping. Please email info@modelmeals.com and we'll do our best to accommodate you.

We understand that things come up without notice. For a full credit or refund, orders must be cancelled prior to production and shipping.  Please notify us at info@modelmeals.com immediately should you need to make adjustments or cancellations to your order.

FOOD FACILITY + SOURCING

All national meals are prepared and cooked in our commercial kitchen space, located in Miami, Florida.

No. Here is why: We do not use gluten in ANY of our meals and everything we sell is gluten free. Then why aren't we certified gluten free? The kitchen space that we use is a shared space that is used to prepare a variety of different meals. Because we cannot limit the ingredients they choose to use, we cannot guarantee that their gluteny goodies haven't graced the same gluten-free counters that we work on. We CAN promise you that everything we serve you is 100% gluten free and at no time do we use gluten in our production. Our kitchens are professionally cleaned in between foodmakers so the chances of cross contamination are very low, but for those with serious allergies, we encourage you to look at certified allergen-free producers.

We do our very best to source our produce organically and locally.  Our menus are created based on what is seasonal and available. 

We are not 100% organic. Here's why: many small farms lack the funding or resources to pay the hefty fee for the official "organic" certification, and the process can take years. While we do our best to source locally AND organically, sometimes we choose one over the other based on what we think is best for our customer. We do commit to sourcing all items on the EWG’s Dirty Dozen list organically. 

Responsibly-sourced meat is a non-negotiable for us. The compassionate treatment of farm animals is incredibly important to us, as well. That is why we put care into our procurement choices and are transparent about our suppliers, all of whom are committed to ensuring animals have a humane life. 

All Model Meals meat products are humanely/sustainably-raised, non-GMO, and free of antibiotics, hormones, nitrates, and sugar. In addition, we follow the specific guidelines below when it comes to each variety: 

*Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness 

POULTRY: Organic/free range, certified humane, and traceable to the farm where it was raised.

Source:  Farmer Focus - Bell & Evans. 

EGGS: Pasture-raised (meaning the birds are free to graze on a pasture with access to both fresh air and shade). 

PORK: Fresh Pork  Only fed 100% vegetarian diet, Certified humane, Never given hormones or antibiotics, raised with traditional, sustainable farming methods.

Source: Niman Ranch

BEEF/LAMB/BISON/GHEE: 100% grass-fed, grass-finished. 

Source: Niman Ranch

SEAFOOD: All seafood is wild-caught or sustainably-raised. We follow the Monterey Seafood Watch list to keep up to date on the healthiest options available.

OTHER QUESTIONS

Model Meals is all about balance. We just thought we'd take care of the harder stuff for you and let you incorporate additional foods to your own preference. If you’re not following a Paleo or Whole30 lifestyle feel free to mix in your favorite sprouted grains, grass-fed goat cheese, or whatever your heart desires.

You might. When you shift to eating whole, real, nutrient-dense foods, your body may start to function more efficiently as it gets used to your nutrition changes. While weight loss can be a side effect of eating more whole foods it would be impossible for us to guarantee weight loss, as each of us has a different body composition and lifestyle. 

I know we talk a lot about the Whole30, and that is because it has worked for us. Paleo is a very similar way of eating to the Whole30, but we especially like the Whole30's perspective on changing not just eating habits, but the psychologically unhealthy behaviors around food as well.

Taken from the Whole30 website:

"Certain food groups (like sugar, grains, dairy and legumes) could be having a negative impact on your health and fitness without you even realizing it. Are your energy levels inconsistent or non-existent? Do you have aches and pains that can’t be explained by overuse or injury? Are you having a hard time losing weight no matter how hard you try? Do you have some sort of condition (like skin issues, digestive ailments, seasonal allergies or fertility issues) that medication hasn’t helped? These symptoms may be directly related to the foods you eat – even the “healthy” stuff. So how do you know if (and how) these foods are affecting you?

Strip them from your diet completely. Cut out all the psychologically unhealthy, hormone-unbalancing, gut-disrupting, inflammatory food groups for a full 30 days. Let your body heal and recover from whatever effects those foods may be causing. Push the “reset” button with your metabolism, systemic inflammation, and the downstream effects of the food choices you’ve been making. Learn once and for all how the foods you’ve been eating are actually affecting your day to day life, and your long term health. The most important reason to keep reading?

This will change your life."

If you're new to eating this way, do not be overwhelmed. You are in the perfect place to get started and even the tiniest baby steps make a BIG difference. Substituting some of your normal weekly meals with Model Meals is the perfect way to ease into a clean eating lifestyle if it’s completely unfamiliar and new to you. We are here to help you make the change, even if it's one piece of dust or GMO-corn at a time.

We view this way of eating as preventative medicine and a sound investment in our health. Concentrating on a more whole-food-based approach to nutrition can save us time, money, and energy in all aspects of our lives. Some may experience that they have less doctor visits, less missed days at work, and that they can be more productive, alert, and clear in whatever they choose to do. If you value your time and health, the benefits far outweigh the costs and we can’t wait for you to experience them!

Because one of our goals is to make clean eating accessible for EVERYONE, we will keep our prices as low as we possibly can without sacrificing our quality, standards, and values. If our meal delivery is out of your budget or not available in your location, we provide many accessible recipes so you can create Model Meals for yourself at home.

We can't wait to have you! 

Our goal at Model Meals is to be 100% transparent. If you have questions, comments, or concerns, we'd love to hear from you. There are real people behind this screen, I promise. 

CONTACT US

We always love hearing from you and are proud to say we have real humans on the other side of our phones and emails. Send us an email at info@modelmeals.com or give us a call at (949) 610-0869. We’re happy to chat!

Can’t reach us right away? You can expect a return call or email in 24-48 hours or less.